Help centre Q&A
Do I always have to register an account with you? No. We are very flexible with the orders. Our customer service assistants are on duty 24/7. Hence, you can email us your requirements we will check our availability and inform you how we can facilitate your delivery.
In which currency do I have to pay to you? We only accept payments in GBP hence we expect you to pay us all funds in British Pounds..
In which currency do I have to pay to you?
We only accept payments in US Dollars hence we expect you to pay us all funds in US Dollars meaning that you may pay equivalent of your currency as per the live exchange rate on the day you make the payment to us.
What is the delivery period? If you are an individual trader in UK the delivery period will entirely depend on your requirement and your overseas supplier's shipping period but when we get the hands on your goods we deliver it to you within two working days. If you purchase the goods via our network of overseas suppliers we will deliver the goods to you within a week of your order depending on the availability which will be communicated to you before the order.
What is the refund policy? If you purchase goods via our own overseas suppliers you will have 30 days from the date you receive the items to return any damaged or any item that is not up to your standard provided that all returning items are in the same condition as received by you. We encourage you to write to us first with the order number explaining your reasons for the items being rejected. Then we will inform you how these items can be picked up from you. You can return your items for free and we will inform you how you can do this. If you only received our delivery service you will have to check with your supplier about the refund policy and we may charge again for transport service we provide for returning goods.